Delivering functional and usable spaces for emerging businesses

A dedicated and results-oriented Customer Experience Professional with over a decade experience, committed to elevating the standards of organizations' customer experiences. With a strong background in Public Relations, fostering and maintaining positive relationships between companies and their audiences.

Her expertise lies in Client Relationship Management and Content Development, where she thrives on creating impactful and engaging content for diverse channels, including intranet, email, and social media. 

During her tenure at United Bank for Africa, Plc., she successfully monitored product programs and ensured compliance with credit approval terms, mitigating potential risks and enhancing the bank's overall portfolio performance. As a Customer Experience Expert at the same bank, she has been instrumental in delivering outstanding service to clients, promptly resolving challenges/complaints, and providing essential account information.

Currently pursuing a Bachelor of Science in Business Administration at the prestigious University of Lagos. Additionally, her Higher National Diploma in Mass Communication from Moshood Abiola Polytechnic equipped her with excellent communication skills.

Committed to continuous improvement, she holds certifications in Strategic Management and Information Technology, as well as a recognized SEO certification from HubSpot Academy.

Her professional journey began as a Literature-in-English Teacher during her National Youth Service Corps (NYSC) tenure, where she honed her teaching and assessment skills while enriching young minds. In her role as a Secretary at Kolawole Clay & Co., she efficiently managed office operations, demonstrating exceptional organizational abilities and attention to detail.

Beyond her professional pursuits, she finds fulfillment in hobbies such as gardening, reading, writing, sightseeing, and continually learning new things. Her values of self-motivation, constructive teamwork, integrity, resilience, professionalism, and pursuit of excellence consistently drive her to deliver exceptional results in every endeavour.